To ensure all customer orders are processed through the system in line with KPI’s.
Download Modern Trade / Distributor customer orders and input into Handheld / Back office system.
Generate invoices required to process MT / Distributor Customer orders.
Follow up to ensure Finance team sets up new Customers in the system promptly.
Monitor sales do not exceed customers credit limits unless authorized; Execute approval process in case of any requirement to extend customer credit for sales resumption.
Daily follow-up with Accounts Receivable to ensure timely input of dispute cases and claim rebate management.
Consolidate monthly sales target at route level for each region and communicate to control / payroll.
Address any customer enquiries, and escalate to Supervisor as needed.
Update Regional Sales manager on status of orders and seek guidance on any issues as needed.
Other Ad-Hoc reporting as directed by Supervisor.
Job Requirements
Degree qualified in Business /Commerce.
0-1 years of experience in Back-office sales operations.
