Jumia Egypt Careers | Vendor Service Associate (Outsourced)

Duties and Responsibilities

• Handle vendors' cases and interactions with providing support through different channels
• Perform as functional bridge amongst vendors and coordinate with internal stakeholders
• Provide accurate and complete responses to vendor inquiries and document all interactions
• Facilitate the resolution of escalated vendor-related issues
• Identify improvement areas and perform closely with all internal stakeholders to prepare solutions 
• Create outbound calls to update vendors on the cases’ status and troubleshoot vendor problems
• Maintain a high level of quality, vendor satisfaction and first call/contact resolution
• Ensure Service Level Agreements (SLA) with vendors are in place for different services.
• Educate vendors about the processes, SLAs and the best practices to be followed. 

Benefits and Offers

• A unique experience in an entrepreneurial, yet structured environment 
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

Job Requirements

• Excellent writing command and typing speed for both Arabic and English
• BA/BS degree with experience in Customer/Vendor Service or similar CS role
• Knowledge with e-commerce (Email and Chat support) or call center end to end process is a plus
• Excellent written and verbal communication skills
• Detail oriented with the ability to multitask and stay organized
• Can work under pressure and solve complex issues
• Proficient in Microsoft Office - Excel, Word skills required 

Job Details

• Company: Jumia Egypt
• Employment Type: Full-time
• Location : Cairo,Egypt

APPLY